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“I won’t stop,” says a customer who refuses to show the Walmart receipt

“I won’t stop,” says a customer who refuses to show the Walmart receipt
“I won’t stop,” says a customer who refuses to show the Walmart receipt

A WALMART customer has revealed how he avoids employees checking his receipts.

The anti-theft measure was introduced by the retailer and many of its competitors to curb shoplifting.

A Walmart customer explained how he handles the retailer’s receipt auditsPhoto credit: Getty
Walmart has implemented a receipt verification policy at its exits as a safety measurePhoto credit: Getty

Buyers argue that this creates unnecessarily long queues and waiting times.

They also say that retailers should trust their customers to use the checkouts correctly because they force them to use the self-checkout lanes and scan their items themselves.

Many customers have shared their shopping experiences at Walmart on social media.

Some say they refuse to stop, while others say they wave the receipt and move on.

One shopper described his unique method of avoiding employees who ask for the receipt.

“I don’t let them check my receipts because they don’t help me type in my items so I move on,” the customer wrote on Facebook.

“And if you think I missed something, you better look at your camera because I’m not going to stop.”

The US Sun has asked Walmart for comment.

SHOPPER RAGE

The retailer’s receipt verification policy has been controversial since its introduction.

However, with the industry losing over $100 billion each year due to shoplifting, the nation’s largest retailer must implement new anti-theft techniques to reduce losses.

“Literally not necessary,” says Walmart customer as cash register function renders receipt checks useless – employees are “on a power trip”

The positioning of employees at store exits to check receipts has long divided Walmart’s loyal customers.

Some question how this practice affects their rights, while others say it is a small price to pay to keep prices low.

This practice has even seen customers share their check fraud tactics on social media.

Some people ignore the staff checking receipts at the exits and walk past.

“I’m not stopping. I’m moving forward, because if you trust me to look at myself, you should trust me completely,” said one shopper on X.

“If they wanted to do the whole ‘make sure you don’t steal’ thing then they should never have introduced self-checkout lanes,” added another.

Legality of receipt verification and retention

In order to curb crime in the retail sector, stores are increasingly checking receipts when customers leave the store.

Stores are legally permitted to ask customers to produce their receipts. Members-only stores have the right to do so provided customers have agreed to the relevant terms and conditions.

Numerous legal experts have weighed in and reached similar conclusions, albeit with the caveat that each state has its own specific laws.

Generally, stores are subject to the storekeeper’s privilege, which allows them to detain a person until authorities arrive if there is reasonable suspicion that a crime, such as theft, has been committed.

A store’s refusal to provide a receipt is not in itself a reason for a store to detain a customer; there must be other reasons to suspect the buyer of criminal activity.

Since receipt verification has only been implemented recently, there are no concrete laws yet regarding the legality of this practice, as it takes some time for legislation to catch up with technology.

Setliff Law, PC claims that “there is no clear case law specifically regarding refusal to produce proof of purchase.”

Businesses that abuse their storekeeper privilege may face charges of false imprisonment.

“The main law that applies to these types of wrongful imprisonment cases is called ‘deprivation of liberty,'” explained Hudson Valley local attorney Alex Mainetti.

“Of course, you are not literally being detained, but you are being held by a person who has no legal authority to detain you and/or is wrongfully detaining a customer.”

It is likely that, given the ongoing disputes in stores over receipt checking, there will be more court cases in which the legality of receipt checking will be more clearly defined and delineated.

However, one claimed he was “treated like a king” when he bypassed controls by using Scan and Go in the store.

A Walmart employee even shared another tactic with customers on social media to avoid being targeted by inspectors.

This depends on the size of the items purchased and whether they are packaged in bags.

“The person checking receipts may only ask you for your receipt if there is something in your cart that is not in a grocery bag,” Captain Rudy explained in a viral TikTok video last year.

Items that are too large for the bags are often rejected at store exits because they could easily have been stolen from the shelves.

However, The US Sun had previously reported on a shopper who made a special offer to the retailer: she would show her receipts if the retailer offered its customers larger bags.